Application Support Administrator

APPLICATION SUPPORT ADMINISTRATOR

LOCATION

Athens, Greece

REPORTING MANAGER

Head of Business Analytics

SUMMARY

You will develop an understanding of the various systems and internal workflows, and work in partnership with both internal and external stakeholders to manage and resolve application issues.

RESPONSIBILITIES

As part of the team, you will provide end-to-end support to internal stakeholders managing application issues raised through coordinating between users and the system vendors.

• Create, configure, administer and provide the necessary assistance to support IT system applications. 
• Provide guidance and training to end-users.
• Generate regular and adhoc reports for reporting purposes.
• Provide the 1st level of diagnostics or evaluation to troubleshoot issues.
• Communicate with our IT system vendors to work out a viable solution to resolve complex issues.
• Create, maintain or compile documents such as user manuals, specification decks or documents.

EXPERIENCE & QUALIFICATIONS

We are looking for a team player who is independent and a self-starter who enjoys working in a multi-cultural workplace.

• At least a diploma in Business IT or its equivalent.
• 3 years’ relevant experience in the management of system applications with a good understanding of system functionality, preferably from a shipping company.
• Experience in using EPR system and voyage management system such as Softmar is a big plus.
• Ability to acquire knowledge of the business and present issues accurately.

• Excellent interpersonal, communication, follow-up and problem-solving skills.
• An independent and team player who is inquisitive, self-motivated and willing to share knowledge.
• Excellent command in English language, both written and spoken is essential.

Interested applicants are required to submit your resume indicating your notice period, current and expected remuneration to the hiring team.