Service Coordinator A&C

Kongsberg Maritime Hellas SA

VACANT POSITION: Service Coordinator Automation & Control Systems

Location: Kongsberg Office, Palaio Faliro, Ethnarchou Makariou & Moraitini, Postal Code : 17561

Kongsberg Maritime is an international company with job opportunities worldwide. The company is a market leader in Marine Systems, Automation, Propulsion Control, Tank Gauging, Dynamic Positioning, Navigation, Deck Machinery, Propulsion Systems.

Kongsberg Maritime Hellas SA is representing Kongsberg Maritime’s business units and product lines in the Greek and the Cyprus Shipping Market.

Kongsberg Global Customer Support division is responsible for Kongsberg Maritime Customer Services and Aftermarket support.  2300 Customer Support employees are present in 40 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient and effective onboard services, upgrades and spare parts to secure availability and predictability to our customers.

Our customers demand maximum up-time on their assets and strive to keep total cost as low as possible. Global Customer Support, responsible for the Aftermarket shall be reliable and act when territory customers require system upgrades, refits systems.

We are searching for an efficient , capable and ambitious  Service coordinator or the Automation & Control Business Stream with focus on the territory Merchant Marine Customers.

The position reports to the Team Leader for Automation & Control in Greece.

Overall Tasks & responsibilities

• As a Service Coordinator you will play a pivotal role in ensuring customer satisfaction and optimizing utilization of our engineers.
• By balancing customer-centric thinking, with proactiveness you'll contribute significantly to the overall success of department and its revenue.
• You will be an important link between our clients and other offices worldwide including service coordinators, field engineers, spares & service engineers and project managers.
• You must ensure that our clients needs are met with correct prioritization and utilization of our engineers.
• Coordinate resources internally according to KM Business needs and KPI’s.
• Main contact point for our clients and other offices
• Ensure that work is performed in accordance with the Kongsberg Maritime Quality Management System (QMS/HSE) and relevant procedures.
• Be a part of the support operation and ensure that all communication and customer requests are given the right attention/priority and response.
• Assist KM GCS network operational challenges offering engineers to contribution regionally and globally
• Decision maker in complex resource priority situations
• Extensive customer contact and cooperate with our Global Customer support teams
• Escalate to Operations Manager when needed
• Follow up on engineer prework and afterwork
• Responsible for engineer safety when travelling

Skills and Requirements

• Technical education within automation, electrical or computer science.
• Fluent English language, both verbal and in writing.
• Ability to handle several activities simultaneously.
• Strong ability to create confidence between groups and departments
• Commercial mindset
• Strong skills within ERP and CRM systems

Personal Qualities / Characteristics

• Creative-minded person. Be organized and structured at work
• Innovative and ambitious
• High ethical standards
• Team working mentality

Authority

• Decision maker for prioritization of jobs
• Decision maker distribution of work between Field Service Engineers
• Suggest product improvements and report back our customer’s needs to our After-Market Sales organisation.

We offer

• A dynamic work environment and a product assortment, which is well known and respected in the world market for maritime automation and instrumentation
• A position in a global leading organisation, having a successful and long-term focused business
• Challenging tasks in active, proud and forward-leaning teams
• Exciting products, dedicated colleagues and a multi-discipline collaboration
• The company will provide a training period with on job training, as well as class training courses, in order to gain required knowledge / experience and to be certified, in accordance with company’s standards
• Opportunities for career development
• Competitive terms and conditions