Application Support Specialist

General

Application Support Specialist

Piraeus

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

Your Mission 

Marlink is the global leader in smart network solutions, connecting people and assets worldwide, even
in remote markets that cannot be reached with conventional connectivity. To enhance our capabilities
and service quality, we are looking for an Application Support Specialist to join our Business
Application Support team.
In this role, you will be responsible for addressing service requests and incidents raised by internal
users of the Marlink Group with regards to a range of business applications managed by the IM
department. Your primary objective will be to uphold to the established Service Level Agreements
(SLAs) while effectively troubleshooting issues. You will serve as main point of contact for technical
inquiries and problems, analysing issues to identify root causes and implementing quick fixes or
comprehensive solutions as required. Additionally, you will engage with various stakeholders to
coordinate resolutions and communicate progress updates. Anticipate engaging in diverse tasks with
real impact on our operations

Main responsibilities

• Service Request Management: handle service requests related to business applications,
  ensuring timely resolution within SLAs.
• Incident Management: provide 2nd line support for incidents, diagnosing and resolving
  issues promptly to minimize downtime.
• Problem Management: assist in identifying root causes of recurring issues and contribute to
  problem resolution.
• Monitoring: monitor the availability and performance of business applications to ensure
  uptime and performance standards are met

Qualifications & Professional Skills

• Business and technical translation: proven ability to understand and effectively translate
  both business and technical requirements.
• Data querying: strong command of SQL and other data querying languages for retrieving,
  manipulating, and analyzing data.
• Excel skills: advanced Excel skills, including proficiency in tables, lookups, pivots, and other
  complex functions.
• Relevant experience in Application Support or a related field is a pro.
• Language proficiency: fluent in English, both written and spoken, to ensure effective
  communication within the global team.

Attitude & Interpersonal Skills

• Analytical and proactive: strong analytical skills, proactively identifying and addressing
  issues.
• Adaptability: ability to adapt to changes and embrace continuous improvement initiatives.
• Cooperative attitude: work collaboratively as part of a team, fostering strong relationships.
• Self-motivated and creative: demonstrate initiative and creativity in addressing challenges.

We offer

• Flexible hybrid work situation with home office option
• Marlink Training Academy for professional and personal development, partnering with LinkedIn Learning
• International mobility
• Equal opportunities employer
• Cultural diversity
• Attractive working environment in an international telecommunication company
• Employee social events

Contact person

Arthur Lambert

Manager Application Support and Data Quality