Technical Support Engineer

EPE (Environmental Protection Engineering S.A.) counts over 40 years in the Marine & Industrial sector investing in research, development and implementation of new technologies. EPE has developed innovative machinery for water treatment & environmental response services.

Our vision is to provide efficient, state-of-the-art products and services that set benchmarks for quality, reliability, and innovation, meeting customer’s expectations for outstanding service & support and maintaining its top position amongst the most prominent suppliers of the shipping industry worldwide.

Motivated by the Maritime needs and dedicated to environmental rules, we provide worldwide solutions for the Maritime sector. When you join us, you become a member of our team of thinkers and innovators, who make the things that make the future.

EPE is seeking to hire a motivated Technical Support Engineer with the following main responsibilities and job requirements:

Role Description

Position Overview: We are seeking a highly skilled and motivated Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers resolve their technical issues. As a Technical Support Engineer, you will play a crucial role in ensuring our customers' satisfaction and success.

Responsibilities:

• Provide technical support and assistance to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to our products and services.
• Collaborate with the development team to troubleshoot and resolve complex technical problems.
• Develop and maintain knowledge base articles and technical documentation.
• Provide timely updates to customers on the status of their support requests.
• Continuously improve technical knowledge and stay updated with the latest industry trends.

Qualifications:

• Bachelor's degree in Engineering
• 2+ years of experience in a technical support or similar role.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to manage multiple priorities and meet deadlines.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.

How to Apply: If you are a results-oriented professional with a passion for technical procurement and sourcing, and you're ready to contribute to a dynamic and forward-thinking company, we encourage you to apply.